Tax excl. Tax incl.

Create it REAL Terms & Conditions as of October 1st, 2018

This page contains the terms and conditions (the “Terms and Conditions”) on which Create it REAL supply any of its products (each a “Product”) that are listed on its website http://www.createitreal.com/shop (the “Site”) or are sold otherwise to you. Please read these Terms and Conditions carefully before ordering any Products.

1.    Information about Create it REAL Aps

Create it REAL Aps is registered in Denmark under registration number 31944155, with its principal place of business at Hjulmagervej 28, 9000 Aalborg.

For all shop related inquiries please send us an email at [email protected]

For all other activities please send us an email at: [email protected]

2.    Acceptance

By using this website, you (“the customer”) indicate that you accept these Terms & Conditions and that you agree to comply with them. If you do not accept these Terms & Conditions, please refrain from using this website. 

The offers of www.createitreal.com/shop represent a non-binding invitation for you to order goods from the website. By ordering the required goods via this website, or in writing, you are making a binding offer to conclude a purchase agreement. 

3.    Changes to Our Website

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it for an indefinite period of time. Any of the materials displayed on our website may be out of date at any given time, and we are under no obligation to update such material.

4.    Prices 

The prices listed with the articles are listed by default in Euros, including VAT and excluding costs of shipping. The costs of shipping listed in the website (headed under “Shipping”) refer to shipments within the designated geographical zones.

You can change the currency to British pound, Danish Krones or US Dollar. The prices are set by us and may not reflect a day to day exchange rate. Please select the currency you want to be charged in before ordering your goods.

5.    Payment 

Orders should be paid by 100% down payment.

6.    Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or portrayed on the website, www.createitreal.com, are subject to change at any time without notice. Cut lengths, weights, measures and similar descriptions are approximate and are only provided for your convenience and estimation purposes.

Create it REAL makes all reasonable efforts to accurately display the characteristics of our products, including the applicable colors. However, the actual color a customer sees will vary depending upon the computer or mobile device used by the customer to view this website. Create it REAL cannot guarantee that a computer or mobile device will accurately display such colors. 

It is the customer’s responsibility to familiarize oneself and comply with all applicable local and international laws (including minimum age requirements) with respect to the possession, use and sale of any item purchased from this website. By placing an order, you agree that the products ordered will be used only in a lawful manner. 

Please take note that the products offered on this website are to be used for 3D printing purposes only. Create it REAL takes no responsibility for any damage occurred by misusing our materials for purposes other than 3D printing activities.

7.    Delivery and delivery time

Orders will be delivered as quickly as possible. Create it REAL aims to send the products within seven (7) working days after receiving the order and down payment. An agreed delivery time is always indicative and neither a deadline, nor can any rights be derived from exceeding the delivery time. Create it REAL can announce information regarding delivery times on the website or by other written means. Such information is always indicative.
In the exceptional case that items cannot be shipped in the desired period, Create it REAL will contact the buyer beforehand to try to arrive at an agreement on how to process, including the option to cancel the order.
Orders are shipped to the delivery address noted in the customer order. For international orders, the customer is also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt.
Immediately after the goods have been delivered, the customer bears the risk for all direct and indirect damage that maybe caused to or by these goods or components. The customer also bears the risks of transportation from the moment of delivery. The customer is responsible for filing any claims against carriers for damaged and/or lost shipments.
Create it REAL is not responsible for delays, loss or damage from shipments sent to incorrect, invalid addresses or correct addresses. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.

8.    Revoke rights

The Customer may exercise his revoke right within seven (7) working days after delivery of the product, without penalty and without stating reasons. The customer can claim guarantee provisions only when the product and the packaging are returned within this period in original, complete, undamaged and unused conditions. All sent documentation, proof of guarantee and packaging materials should be included in the return delivery.
Create it REAL is never liable for any damage, theft or loss of the product or packaging during the return delivery.
The costs of the return delivery of the product are for the customer.
In case the customer exercised his revoke right as mentioned in the previous articles, Create it REAL will have to reimburse the cash value of the delivered goods within thirty (30) days after the products have returned to Create it REAL.

9.    Returning products

Upon delivery of the goods the customer inspects the conditions of the goods. In case damage has been inflicted to the goods of materials, the customer will take all possible provisions to obtain compensation from the transporter.
All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned to Create it REAL at the address listed on the order invoice. Returning products is only possible in combination with an original invoice and original, complete and undamaged products.
Order cancelations or refunds apply with the following conditions:

1. - When Create it REAL can no longer provide one or more items of the actual order.

2. - When one or more items of the actual order are not expected to be shipped within 30 days or more.

3. - When one or more items of the actual order is marked as In Stock but was actually out of Stock.


Return shipment is the responsibility of the customer. A written confirmation from our team is required for returns. Please contact us at
[email protected] to get this confirmation.
Return shipment is only possible if Create it REAL has been informed beforehand with a clear definition of the reason(s) of returning the shipment, be it partially or complete. The customer cannot claim any rights if the goods arrived unannounced.

10.  Ownership

The ownership of the goods, whether handled or unhandled, is transferred to the contracting party at the moment that the customer pays Create it REAL the full amounts payable pursuant to the agreement.

11.  Guarantees and liability

Create it REAL is never bound to financially compensate the customer or other parties, unless the damage was caused by intention or guilt. Create it REAL is not liable for any indirect loss or damage incurred or damage regarding loss of income or profit.
In case Create it REAL is obliged to financially compensate the buyer, the amount will always be limited to the invoice amount related to the product and/or service that caused the damage.

12.  Force majeure

In case of force majeure, Create it REAL is not obliged to fulfil its obligations to the customer. The respective obligations will be postponed for the entire duration of the force majeure.
In these terms and conditions, force majeure is understood to mean any circumstance that is independent of the will of Create it REAL, even if this could have been foreseen when the agreement was entered into, which temporarily or permanently hinders the fulfilment of the agreement, including but not limited to war, a threat of war, civil war, riots, industrial actions, work member exclusion, transport difficulties, fire, days not worked because of unsuitable weather and other disruptions to the business of Create it REAL or its suppliers.

13.  Intellectual property 

The customer explicitly acknowledges that all intellectual or industrial property rights relating to the products to be delivered pursuant to the agreement and or associated designs, documentation, reports, offers and associated preparatory material lie exclusively with Create it REAL, its suppliers or other entitled parties.
Intellectual property rights include patents, copyrights, trademarks and other (intellectual property) rights, including technical and commercial know-how, methods and concepts.
The customer is not allowed to modify any intellectual property rights as described in this article, for instance multiplication without explicit written approval from Create it REAL, its suppliers or other entitled parties.
The entire content of the Create it REAL website, including but not limited to text, graphics or code is copyrighted as a collective work under Danish law and other copyright laws, and is the property of Create it REAL. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Create it REAL or purchasing Create it REAL products. The customer may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for the customer own non-commercial use, or to place an order with Create it REAL or to purchase Create it REAL products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Create it REAL.

14.  Personal data 

Create it REAL will process the personal data of the buyer in accordance with its privacy statement, which is stated on the website.
Create it REAL fully respects the applicable laws and regulations regarding the processing of personal data.

15.  Applicable law and rights

Danish law applies to the offers/agreement and further agreements.
All disputes, of whatever nature – including those that are only considered by one of the parties as such – which occur with reference to the offer/agreement and further agreements between the parties, are settled by a competent court in the district where Create it REAL is situated, unless the law explicitly appoints another court.
Any cause of action or claim the customer has with respect to the websites or otherwise with respect to Create it REAL (including but not limited to the purchase of Create it REAL products) must be commenced within one (1) year after the claim or cause of action arises. Create it REAL’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Create it REAL may assign its rights and duties under this Agreement to any party at any time without notice to the customer.

16.  Indemnification

The customer agrees to indemnify, defend, and hold harmless Create it REAL, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to customer account (including negligent or wrongful conduct) by the customer or any other person accessing the site using the customer Internet account.